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Monetizing your IoT usage to seize new business opportunities.
Monetizing the IoT requires expertise in managing customer relations, measuring usage, invoicing, managing offers, customer life cycle, payments…
Our BSS (Business Support System) solution dedicated to the IoT service offers a complete functional coverage. Global and transverse, it efficiently meets the needs of every industry.
IoT Ready BSS offers a complete list of functionalities dedicated to the client’s life cycle management in all its aspects: prospecting, sale, enrollment, invoicing, payment and recovery, portfolio management, third party management...
Fully flexible and open, the system affords an advanced business customization capacity. It adapts itself easily to third party environments, whichever the industry. Especially designed for the Cloud, it efficiently manages pools of thousands to millions of customers.
The IoT BSS system has a sales reporting module that restitutes activity and performance data on a dashboard and in graph reports. It targets the sales executive decision makers who are in need of a more synthetic vision as well as the back office team in search of a vision.
The IoT BSS system is built on an ESB system (Enterprise Service BUS) through which all internal and external systems are integrated. This architecture provides a high level of expansion potential both technically and business-wise.
Application Connectors (Technical integration)
The system supports all types of communication protocols, may they be synchronous or asynchronous. Each application can have its own data model, or evolve independently without impacting the rest of the architecture.
Workflow engine (Job integration)
The workflow engine of the ESB system regulates the execution of business processes from end to end, spread across multiple applications or internal or external equipment to the system, offering high integration flexibility.
IoT Ready BSS manages the entire financial flow of commercial origine, which means generated by customer activities, from service subscription to the actual service use.
Collecting usage data
The billing module collects and centralizes the unit usage data (tax receipts) from multiple sources in any type of data format. Each receipt is analyzed, filtered, enriched and reformatted then transferred to the billing system. The entire process is designed to ensure reliable recovery and processing 100% of all receipts.
IoT ready BSS standard monetary valuation models: recurring or punctual, pre-paid or post-paid, decreasing, promotional…
IoT Ready BSS covers the management of customer balance in pre-paid or post-paid (real time) mode as well as the drafting of the invoice, in PDF format and by mailing to the customer. The invoices can be based on a large number of available templates or custom-made. The system natively supports multiple languages, currencies, tax systems and time zones.
Third party management
IoT Ready BSS reconciles the invoices of suppliers in supplying the end service (e.g. connectivity, mapping...) as well as manages retailer commissionning.
Customer data management
IoT Ready BSS offers a global and unique vision of the customer, facilitating interactions with the company at all stages of its life cycle.
- Customer data acquired in the prospecting or sales phase, payment data, marketing data or even the history of interactions.
- Direct sales data or partner’s data (retailers, installers, financial partners…)
- Portfolio, recurring financial plans, special offers, discounts.
Sales Process Animation
IoT Ready BSS includes a CRM system combined with a workflow engine allowing to coordinate the sales process implementation across all cutomer channels, from prospect relations management to payment or recovery.
It supports online sales as well as in store models, direct or indirect sales, for classic acquisition operations, product range upgrade, cross-selling or promotional sales.
IoT Ready BSS works simply with the third party applications involved in the sale’s cycle such as online sale systems, payment systems, front-end customers, self care. It accepts standard payment modes (register, credit or debit cards, transfers and direct debit) as well as innovative payment means (ex :Paypal).
Data Security and integrity
Information management is organised to ensure a high quality of data in order to facilitate operational tasks and the automation of back-office processes.
The implemented Cloud architecture complies with the European standards in term of data confidentiality and territorial ownership. If the customer prefers a physical security, the system can be set up in a dedicated environment.