Solution

Specialised in Information systems for telecommunications, Sisteer provides solutions to multi-operators, expertise in outsourcing services, as well as consulting & audit.
The Sisteer applications and solutions allow its operator-customers to use up-to-date technologies as soon as they appear on the market.

The module brings a global answer to every CRM needs including ca- talogue offers, customer acquisition, maintenance and tracking, prepaid account recharging, call center efficiencies, web-based customer self service, customized sales processes, marketing campaigns and surveys, etc..
Fully customizable GUI (thin client), multiple languages/currencies support, and SLA management improve user experience and satisfaction.

KUNE charging allows operators to offer a flexible, totally customizable catalogue thanks to a convergent rating engine (prepaid/postpaid) and a powerful billing engine adapted to multi-services offerings for fixed telephony, Internet, and new generation mobile usages. Association of the rating engine to a Call Control module (voice and data) provides all functionalities of a convergent IN system.

Provides roaming agreement management.  
Prevents potential frauds on operators network (revenue assurance).

KUNE mediation acts as an event records collector, distributor, reformatter and provides functions of filtering, duplicating & gap checking, error treatment.
The module supports all kinds of billing models, and is able to interact with the Intelligent Network for real-time services data collection and charging.
Guarantees an accurate and timely revenue assurance.

KUNE bus/provisioning manages the interfaces between internal and external applications.
KUNE bus/provisioning manages the interfaces between the applications and the network elements. The module is based on a workflow en- gine and on an event bus. KUNE bus/provisioning is the core application of the solution and enables its functional performance with easy integra- tion and maintenance.
Provides a robust and reliable system which is able to support massive order provisioning.

KUNE resource manages mobile resources : SIM card order and dis- tribution ; MSISDN number generation and assignment; bulk activation of prepaid accounts. It is linked with SIM card manufacturers, logistics organisers and sales channels.     
KUNE resource manages fix and Internet resources : technical feasibility ; network resources reservation and attribution ; construction orders planning.
Number portability management.

Automates bulk design, formatting and printing of customer- oriented documents such as invoices, information letters, contracts, etc..
Allows the customization of documents content, «look and feel» with high flexibility. KUNE finance
Organizes the payment collection, dunning management and data exportation to accounting and financial systems.
Manages the third party accounts management (customer account receivable, partner account payable).

Produces overall operational reporting allowing operators to upervise the outsourced activities.
Produces business reporting allowing operators strategic decision making.
Provides on-demand data analysis.

Produces a global usage view, usage by duration, destination, type, revenue, analysis per day, per hour, per 1/4 hour, Top Ten for duration, number of calls, destination, etc.